Primary Location: 87 BRICK KILN ROAD, CHELMSFORD, Massachusetts - United States of America , 01824 Job ID: R24048123

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

UPS is currently seeking a Customer Service Representative for the Worldwide Economy product. This position primarily provides customer service by answering high volume incoming requests and assisting customers with customer accounts, services and questions as well as assisting with internal operational support. The ideal candidate will thrive in a fast-paced environment and have strong technology, analytical, oral and written communication, problem solving and time management skills.

The Customer Service Representative will provide general administrative support when needed. He/She will also provide excellent customer service to internal and external customers via phone and email.

Responsibilities and Duties

Resolves customer support challenges in a time-critical environment using problem solving strategies
Manages multiple administrative tasks in a fast-paced environment with minimal supervision
Analyzes customer problems and communicates solutions verbally and/or in writing timely
Answers high volume of incoming requests professionally and quickly demonstrating appropriate etiquette

Knowledge and Skills

Experience using Microsoft Office products (Excel, Word, PowerPoint and Access) or similar software
Bachelor's Degree (or internationally comparable degree) - Preferred
Customer Service experience - Preferred
Clerical Support experience - Preferred

Employee Type:

Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
This role is a job grade 006
The last day for internals to apply for this role will be 1/3/25

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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