US Healthcare Order to Cash Customer Service and Inventory Control Associate

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Primary Location: E. ANDREW AVE. DMIA, PAMPANGA, Philippines , 2023 Job ID: R24036986

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Description:

Process orders via all sources to include trade stock, sample, no-charge and international
Work effectively with clients and our Distribution Centers to ensure orders ship as expected
Process credit memos
Perform back-order procedures and proactively validate changes in all situations
Perform all month-end processes, i.e., billing, reports, issue sheets – verify information accuracy
Effectively respond to customer inquiries and complaints
Thoroughly understand all system generated reports – be able to identify report solutions to client issues; know when customization is required
Thoroughly understand regulatory issues as they relate to the Healthcare Logistics group, client, and client’s customer
Identify and propose business opportunities/special projects for the Healthcare Logistics group and/or client
Communicate effectively with employees at all levels within the Healthcare Logistics group organization and client organization
Participate in client conference calls, meetings, and presentation
Miscellaneous special projects as assigned
Other duties as assigned

Education & Experience:

BS Degree in business or related field, or equivalent work-related experience is preferred; High School Diploma or equivalent degree is required.
Minimum 1-3 year’s previous customer service experience desired.

Skills:

Excellent Performance and Attendance for the past 3 months
Excellent oral and written communication skills
Able to effectively communicate with all levels of the Healthcare Logistics group personnel as well as clients and clients’ customers
Ability to learn system functionality to accomplish necessary objectives
Ability to handle multiple tasks simultaneously
Ability to organize and prioritize work to meet deadlines
Ability to thrive in a team environment
Good problem-solving skills
Proven organizational and proofreading skills
Detail oriented
Professional demeanor
Proficient using Microsoft Office 97 (Word, Excel)

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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