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Lead Supervisor Transportation

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Primary Location: 2425 UNIVERSAL WAY, LOUISVILLE, Kentucky - United States of America , 40219 Job ID: R25013604

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Job Description:

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises.  Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary:

This position is responsible for managing the daily customer relationship, serving as the primary point of contact to align on goals, tasks, and corrective actions. Leads and facilitates regular performance and business reviews to ensure service alignment and continuous improvement. Partners closely with the client to identify opportunities that enhance operational efficiency, service effectiveness, and overall customer satisfaction. In addition, it may support key operational functions such as compliance, staffing, and safety to ensure consistent execution of customer expectations. Contributes to financial planning activities, including forecasting, allocations, and business plan development to support client objectives and corporate initiatives.

This role is responsible for overseeing, evaluating, and correcting the performance and outcomes of a team or multiple teams. Coordinates work across the organization to optimize efficiency. Makes key workforce decisions, such as hiring, onboarding, transferring, laying off, disciplining, assigning, directing, instructing, developing, and rewarding employees. Emphasis on aligning processes and fostering cohesion among team members.

This position supervises a team(s) that performs work according to standardized processes or procedures (e.g., entry-level Professional Expertise, Administrative or Technical Support). Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Problem solving is guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Typically, does not perform the work supervised.

Basic Qualifications:

  • 3-5 years of Supervisor/Management experience - Preferred.

  • 3-5 years or greater with direct customer interaction - Preferred.

  • Project management experience would be a plus.

  • Must be currently located in the same geographic location as the job - Required.

Other Criteria:

  • Job grade: 20F - Supervisor

  • Schedule/typical working hours: Monday - Friday 8am - 5pm - requires flexibility depending on business needs

  • Last day to apply is 5/6/2025 by the end of the day

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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