Primary Location: CALLE NUMERO 2, 1-13, BARCELONA, Spain , 08040 Job ID: R24037308

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Are you able to make decisions? Are you good at managing people? Do you have concerns, do you like challenges and working in a dynamic and stimulating work environment, with new challenges to solve every day? Then, we have this job for you!

We are looking for three new Team Leaders to fill three vacant positions in Barcelona (Saturdays). This is not a job for everyone, we are looking for special people... we are looking for YOU!

What do you do in a day?

Management of the personnel in your charge. Training and formation of the team.
Identification and development of potential talents for the company.
Focused on excellence in customer service.
Daily monitoring of service elements (KPIs) and initiatives for continuous improvement.
Meetings with service providers (OSPs) when necessary for the correct monitoring of customer service.
Coordination of area projects. Communication with other departments for the execution of projects (Maintenance, IE, etc.).
Coordination of center and service audits. Monitoring of the points found.
Resource planning, holidays, Peak. Adjustments and execution of plans.
Support in operational functions when necessary.

What do we offer?

Competitive salary.
Continuous training.
Varied work with the possibility of growth.

What should you be able to do?

Higher Level Vocational Training studies are essential. University Degree (completed or in process) will be valued.
Advanced knowledge of the English language is essential.
Curiosity, eager to learn new areas of the business and develop service knowledge.
Strong leadership qualities and quick decision making.
Strong communication skills.
Resolute leader capable of solving unforeseen events.
You are flexible and analytical, you like to solve problems and make decisions.
Knowledge of MS Office systems: Excel, Outlook – User level.
Flexibility is important within our organization, also for this position. Hours: 04:00 - 09:00 (Saturdays only).
Previous experience in operations and team management will be an advantage.
Availability to travel occasionally.

How we recruit 

At UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity. 

A little about our business 

Founded in 1907 as a courier company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of merchandise, funds and information in more than 200 countries and territories around the world.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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