Primary Location: 12380 MORRIS ROAD, ALPHARETTA, Georgia - United States of America , 30005 Job ID: R25001137

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

SOFTWARE ENGINEERING MANAGER

GRADE 30H

The Software Engineering Manager will manage a team that is responsible for maintaining and supporting our warehousing and distribution applications.

The Software Engineering Manager is accountable for the performance and results of a team or multiple teams. Coordinates work across the organization to ensure effectiveness. Makes decisions about the workforce – e.g., who to hire, how to develop them, and how to reward them. Focus is on connecting/integrating processes and people.

The Software Engineering Manager directly manages subordinate supervisors or a team of employees who apply conceptual and theoretical expertise. Has accountability for the performance and results of a team within own area of specialty. Adapts departmental plans and priorities to address resource and operational challenges. Typically focuses on an annual time horizon. Provides technical guidance to employees, colleagues and/or customers. Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from manager.

Agile Engineering Best Practices
• Identifies and recommends improvements to the software development lifecycle and best practices in agile engineering.
• Provides input into various software development strategies (e.g., unit testing, acceptance testing, continuous delivery and integration, release and deployment for frequent and reliable release), providing the case for using agile vs. traditional methodologies.
• Develops the roadmap and guidelines for tailoring agile practices to a complex and dynamic software development project.

Project Management
• Prioritizes multiple project plans, making final decisions about priorities, timing and resources.
• Keeps abreast of the progress of multiple projects within a program or across the department; coaches project managers to adjust priorities or timelines as needed.
• Monitors resource usage across projects or programs, identifying areas or synergy or redundancy and looking for ways to optimize efficiency.

Troubleshooting
• Provides guidance and expertise to analyze data and patterns and assess the root cause of complex, non-routine problems.
• Collaborates with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems.
• Guides the execution of solutions for complex, non-routine issues; redirects solution implementation if desired results were not originally met.

Application Development/Programming
Identifies areas for improvement and develops innovative enhancements using available software development tools following design requirements of customer.

System and Technology Integration
Interprets internal/external business challenges and recommends integration of the appropriate systems, applications and technology to provide a fully functional solution to a business problem.

Technology Advising/Consulting
• Exceeds customers’ expectations by listening for unexpressed needs; connects customer needs to relevant service offerings and new technology.
• Leads others in resolving technical issues in a timely manner; follows up with customers to ensure satisfaction.
• Partners with the business to integrate new technologies into business solutions; creates and communicates a vision of the technology requirements for the future state of the business.

Qualifications:

3-4 years of experience managing production support teams
3-4 years of experience managing onshore and offshore resources
Experience working with 3rd party software vendors
Time Management
Excellent verbal and written communication skills
Bachelor’s Degree or International equivalent
Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred

Last Day Posted Internally - 2/1/25

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

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