Yes, I can speak from the point of view of how our customer service team goes to any length to ensure a customer’s package is delivered on time. I remember one such case where we had to deliver a customer’s wedding dress on time. It was a Friday, when we don't have deliveries in the UAE, so the dress was going to be delivered on a Saturday. But the issue was that it was scheduled to be delivered in the second half of the day, same as her scheduled wedding time. So, I had to coordinate with our operations team and make sure that a special delivery was done.
Anette B. "At UPS, I feel included because we are involved in decision making as a team and our opinions matter." Hear more from our Billing Coordinator.
Explore UPS Want to learn even more about UPS? Check out these additional stories about our people, mission, values and global impact.
Arnold S. "Here, I feel comfortable in my own skin." Hear more from our Customer Service team member, Arnold, about his experience working in our welcoming culture.
