Primary Location: 11A WISMA ALI BAWAI 1, KUALA LUMPUR, Wilayah Persekutuan Kuala Lumpur - Malaysia , 46050 Job ID: R25007580

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. He/She performs general office duties that may include word processing, data entry, data analysis, auditing documents, answering phones, distributing mail, coordinating meetings and other duties as assigned. This position may deal with confidential material on a regular basis.

DUTIES

A) Generate reports

Consults with internal customers and clarifies information needs (e.g., actual versus scheduled volume delivered, etc.) to ensure data provided meets expectations.
Utilizes advanced data retrieval methods (e.g., macros, etc.) to create and run queries efficiently.
Generates operational reports (e.g., load average, load variance, etc.) for senior management to help identify service failures and to support operational planning decisions.
Analyzes and formats data deliverables (e.g., reports, spreadsheets, etc.) to provide users with meaningful and interpretable information.

B) Conducts Research

Researches and identifies operational data (e.g., freight scheduling, etc.) to ensure stakeholders (e.g., senior management, etc.) are informed.
Analyzes and manipulates data to answer business questions and to respond to data requests.
Prioritizes research requests to ensure department resources are properly allocated and fully utilized.
Identifies appropriate information to share with stakeholders to ensure clarity, focus, and efficiency of data.

C) Provides Operational Supports

Evaluates best practices to ensure consistent and quality customer service.
Analyzes performance metrics to ensure service processes and procedures support business objectives.
Conducts service trend analysis to determine the best strategy for improving service.
Supports department service improvement efforts to meet service center assessment objectives.

D) Conduct Web-Based Data Analysis

Reviews web-based scheduling data to identify the least productive delivery routes for senior management.
Reviews on-line freight delivery schedules to ensure accuracy of data.
Analyzes web-based data to ensure alignment with mainframe systems.

Job Specific Competencies

A) Applies Database Knowledge

B) Applies Technology Knowledge

C) Applies UPS Freight Structural and Operation Knowledge

D) Generates Report

E) Manages Details

REQUIREMENTS