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Retirement Administration Admin

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Primary Location: 55 GLENLAKE PARKWAY NE, ATLANTA, Georgia - United States of America , 30328 Job ID: R25007325

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Are you looking for an exciting opportunity with the global leader of logistics? UPS is seeking a Benefits Associate III (Retiree Counselor) to support the day-to-day administration and functional responsibilities associated with retirement. This role processes retirement estimates, retirement applications and manages general correspondence for the deferred and active population for all UPS-Administered Plans. The Benefits Associate III also guides prospective retirees through the retirement process with daily phone inquiries, performs data analysis and research of potential discrepancies in employee records. 

The ideal Benefits Associate III candidate has production based/contact center environment experience and is comfortable successfully hitting weekly tracked goals. This role will also utilize research and analytical skills to successfully process benefits applications. If you possess these skills, and are looking for a career opportunity, we want to hear from you!

Responsibilities and Duties

  • Processes retirement applications, estimates, and general correspondence associated with active, terminated and deceased populations
  • Manages administrative processing of benefits
  • Supports and counsels participants through retirement process
  • Researches and resolves data issues
  • Conducts data integrity audits as assigned
  • Manages and maintains electronic files   

Qualifications

Required

  • Must be located in the same geographic location as the job or be willing to self-relocate to the area
  • Must be able to report to the corporate office in Atlanta on a daily basis
  • Possesses excellent written, verbal and interpersonal communication skills
  • Demonstrates strong organizational skills; attention to detail
  • Analytical skills
  • Exhibits strong time-management skills; effectively multi-tasks
  • Demonstrates ability to effectively problem-solve
  • Possesses intermediate skills in Microsoft Office products or equivalent software

Preferred

  • Previous experience in a customer-facing role
  • Bachelor’s degree

Additional Information for Internal Applicants Only

  • This job is a grade 009.
  • The last day to apply for this position is 3/10/25.
  • Relocation assistance is not provided for this position.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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