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UPSER SPOTLIGHT

Meet Team UPS

Jocelyn S. 

Customer Service Agent
Dubai 

Jocelyn, a customer service agent in Dubai, believes that UPS always provides the best for the welfare of its people. She believes that people here work together as a family to achieve the common goal of delivering an all-star customer experience. The team always shows empathy and puts customer satisfaction before profits and revenue. She is proud that giving back to the community is also a big part of what they do at UPS. 

Learn More About UPS UAE

"The reason I call UPS my family is because I feel that I belong here" 

Jocelyn S., Customer Service Agent 

Q&A with Jocelyn

Here, I’m the bridge between the customer and the organization. I help the customers meet their requirements no matter how big or small it is.

Here, we’ve got more opportunities to learn and grow, thanks to the HR team. We can continue our studies at the UPS University. We also get to learn more about the economic conditions worldwide through our everyday work and interactions.

UPS is always after the welfare of the staff. Here, people are treated equally and there is no wall between the top management and us. We are regarded as an important part of the team.